How Gwiraedang handles hard moments
What we watch for, what we do, and what we deliberately do not do — laid out plainly.
What this page is
This page lays out, plainly, what Gwiraedang looks for when a conversation turns to something painful — what it does, and what it deliberately does not do. We would rather show how our safety design works than hide it. Gwiraedang is not a medical or therapy service; these measures exist to connect you to real help, not to replace it.
How we watch for signs of crisis
We check the words in a conversation against fixed rules — before the AI writes anything back. We look for direct or indirect expressions of self-harm or suicide, and for signs of worthlessness or exhaustion when they appear alongside hard feelings. We notice not just a single strong signal but also ones that build quietly across a recent stretch of conversation. This is not a diagnosis — we are recognizing expressions that may call for help, not labeling your state of mind. We also filter out everyday turns of phrase and Saju terms so they are not mistaken for a crisis. Even so, a machine cannot read a person perfectly — we try to miss less, but we do not claim to catch everything.
What happens when a sign appears
In that moment we stop talking about Saju. Rather than generating new words — so that no wrong number is ever shown — we hand over professional resources we have checked in advance. One counselor offers a short, steady line, and we show where to find help. We do not block the conversation or close the app — we pause, and we connect. This guidance always reaches you, regardless of any remaining message count or payment. Afterward we do not snap back to a light tone right away; we stay gentle for a while. Gwiraedang does not provide counseling — it points you toward professionals who do.
Guarding against over-reliance
If signs of leaning only on Gwiraedang keep appearing — “there is nowhere else to go” — we gently encourage you to think of one real person nearby. We do not cling. We deliberately left out streak pressure, guilt over leaving, and “you will miss out if you do not come back” nudges. Skipping days costs you nothing. We believe that letting people go lightly is, in the end, what lets them stay near longer.
Protecting minors
If a user is found to be under 19, we shift the tone toward protection (limiting romance, sexual context, and investment talk) and encourage them to bring hard matters to a guardian or teacher. (The minimum age to use the service itself is 14.)
How we handle records
We do not keep the text of difficult conversations on a separate server. Even when a safety signal is passed to our operators, only the fact that it occurred and the time are sent — never the content of what was said.
Limits — please keep these in mind
Gwiraedang's counselors are AI, not people, and they do not provide medical or psychological treatment. The safety measures described here are not perfect and cannot replace a professional's judgment. If things feel very heavy, a person close to you — or one of the resources below — comes first.
If you need help now
Find a free, confidential helpline in your country at findahelpline.com. For example: call or text 988 (US & Canada), Samaritans 116 123 (UK & Ireland), or Lifeline 13 11 14 (Australia). If you are in immediate danger, call your local emergency number.